Refund policy

1. Monthly subscriptions

Subscriptions are paid monthly in advance and can be cancelled at any time. After you cancel, the service continues until the end of the month you have paid for, and no further payments are taken.

Payments for a month that has already started are not refunded, including when you cancel, move to a smaller plan or stop using the service during that month.

2. When we refund

We refund a payment in full when:

• you were charged twice for the same month;
• you were charged after your cancellation had taken effect;
• a fault on our side made the service unusable and we could not fix it within 7 days. In this case you can choose a refund for the month in question instead of waiting.

3. Consumers in the European Union

If you live in the European Union and use the service as a consumer, you have the right to withdraw from the contract within 14 days of your first paid subscription, without giving a reason. Because the service starts at once at your request, we refund the payment minus the part that covers the days you already used.

4. How to ask for a refund

Write to [email protected] within 30 days of the payment. Include the email address of your account and the date of the payment.

Approved refunds are made to the payment method you used: card payments through Stripe, crypto payments in the same coin to a wallet address you give us. How long the money takes to arrive depends on your bank, your wallet or the network.